Florestone

AcrylX™ Lifetime Limited Warranty – 04/01/2023

The products manufactured and sold by Florestone or American Bath Group (ABG) are under warranty for life on AcrylX™ applied acrylic and solid surface models for residential use and thirty (30) years for commercial use, five (5) years on Premium Cast Acrylic products. This warranty applies to the materials and the workmanship of the product.

The liability will not exceed the selling price of the product. If the product shall prove to have material defects, manufacturing defects or other labor defects during the warranty period, it shall be repaired or replaced at the discretion of the warranty department of Florestone and/or ABG.

EXCEPTIONS:

This warranty shall not apply to incorrect operating procedures, breakage or damage caused by neglect, improper maintenance, storage, abuse, misuse, alterations or modification to the unit by the buyer or anyone representing the buyer. It will not cover weather damage, chemical corrosion, natural corrosion, fire or any other act by the force of nature. The product is not recommended for outside storage due to wood reinforcement being susceptible to the elements.
The buyer of this product is fully responsible for the proper installation of this unit. Florestone will not be held responsible for any damages resulting from improper installation.
This warranty does not apply to any equipment or accessories not installed by Florestone and Florestone will not be held liable for any results of such acts.
Florestone is not responsible for any consequential or incidental mishaps, inconvenience, time loss, incidental expense, materials or labor related to the installation of hardware or the actual unit.
Any component part or accessory supplied by Florestone will carry the same limited warranty as provided by the supplier of a period of one (1) year.
Our limited lifetime warranty first went into effect in 2017 when ABG launched the revolutionary AcrylX TM applied acrylic. Prior to 2017, warranties for gelcoat products were either three (3) or five (5) years depending on the brand. Any unit manufactured prior to 2017 is not covered by the limited lifetime warranty.

Return Policy:

COMMERCIAL PRODUCT, SPECIAL ORDER AND NON-STANDARD COLOR PRODUCTS CANNOT BE RETURNED FOR ANY REASON. Standard stock items may be returned with prior approval and are subject to a 50% restocking fee plus cost of return freight. No product can be returned after eight weeks from ship date. Goods for return authorized in advance by Florestone must be returned within (30) days of authorization, shipping freight prepaid. Florestone or its parent company, ABG will assign an RGA number to the unit which must be placed on the outside of the carton to be returned. NO RETURNS WILL BE ACCEPTED WITHOUT THIS NUMBER. Credit for goods returned under an RGA will be issued after all units are inspected at the factory and deemed to be in sellable condition. No credit will be issued on units deemed un-sellable.

Download the ABG Warranty Claim Form

THREE YEAR LIMITED WARRANTY- 6/01/2017

Three Year Limited Warranty

Florestone Molded Shower Receptors, Terrazzo Shower Bases, Molded Mop Bases, Utility Sinks, Terrazzo Mop Bases, RTM Shower Units and RTM Bath Shower Combinations are guaranteed to be free from defective workmanship and material soley caused by Florestone for (3) three years from date of purchase, when the unit is installed by A LICENSED PROFESSIONAL according to the installation instructions, local codes and ordinances.

Any unit reported to Florestone and found to be defective in workmanship and material soley caused by Florestone upon inspection by an authorized Florestone representative will be repaired or exchanged at Florestone’s option without charge.
This warranty is non-transferable and shall be void if the unit is removed from its place of initial installation. This warranty does not cover shipping damage. Such damage is the responsibility of the carrier. The purchaser must open the box and inspect it for damage when it is delivered and, if damage is discovered, should file a freight claim directly with the carrier. Cost of repair or replacement for damage during shipment shall be paid b the purchaser, who must look to the carrier for reimbursement.

Florestone will not be responsible for labor, transportation or other costs incurred in the removal and or reinstallation of the defective unit. Florestone will not be responsible for any incidental or consequential damage arising from any cause whatsoever, nor
for damage to the unit produced from outside causes, including but not limited

to the following: improper installation, use of abrasive cleaners, lightning, flood, fire, careless handling, lack of proper cleaning or maintenance of the caulking, or an act of God.

There are no warranties applicable to Florestone products except as expressly stated herein. Implied warranties of merchantability and fitness for a particular purpose and any other potential warranty are hereby expressly disclaimed and eliminated. Florestone disclaims any and all liability for defective work or materials provided by the party installing the Florestone unit or any other party. Florestone is only responsible for its own work completed and materials existing as of the time the unit leaves Florestone’s facility.

NOTICE TO END USERS

To maintain your limited warranty rights, the Florestone unit should be kept clean and the caulking around the unit should be regularly maintained by the end user.
Modification alteration to a Florestone unit after it leaves the factory will void all warranties.

Dimension Verifcation:Verify unit dimensions prior to roughing in installation. Dimensions are subject to change without notice.